Refund policy
At BarakahMarket, we are committed to your complete satisfaction with every purchase. We understand the importance of quality and authenticity in Islamic lifestyle products, and we stand behind everything we offer.
Return Eligibility
You may return most items within 14 days of receiving your order for a refund or exchange. To be eligible for a return:
- Items must be unused and in their original condition
- Items must be in original packaging
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Personal care items (soaps, oils, perfumes) once opened
- Inner hijab caps and undergarments once opened
- Digital products or downloadable items
- Items marked as final sale
Return Process
To initiate a return:
- Contact us within 14 days of receiving your order
- Provide your order number and reason for return
- Wait for return authorization and instructions
- Ship items back in original packaging
Refunds
Once we receive and inspect your returned item:
- Approved refunds will be processed within 5-7 business days
- Refunds will be issued to your original payment method
- Shipping costs are non-refundable unless the return is due to our error
Exchanges
We're happy to exchange items for a different size, color, or product of equal value. Please contact us to arrange an exchange.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos. We will arrange for a replacement or full refund, including shipping costs.
Contact Us
For any questions about returns or refunds, please contact our customer service team. We're here to help ensure your satisfaction.
May Allah bless your shopping experience with us.