FAQ's
Frequently Asked Questions
What types of products do you offer?
We offer a wide range of halal and Islamic lifestyle products including prayer essentials (prayer mats, Tasbih beads, Quran stands), Islamic home décor (calligraphy wall art, Ramadan decorations), natural personal care items (soaps, oils, perfumes), hijab accessories, and spiritual tools for daily worship and remembrance.
Are all your products halal certified?
Yes, we are committed to providing products that align with Islamic values and halal standards. Our personal care and consumable items are carefully selected to ensure they meet halal requirements.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location. Please check our shipping policy for more details about your specific region.
How long does shipping take?
Delivery times vary depending on your location. Typically, orders are processed within 1-2 business days, and shipping takes 7-21 business days depending on your country. You will receive tracking information once your order ships.
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 14 days of receiving it. Items must be unused and in original condition for returns or exchanges.
Can I track my order?
Yes! Once your order ships, you will receive a tracking number via email so you can monitor your delivery status.
Do you offer gift wrapping for Ramadan or Eid?
Many of our products make wonderful gifts for Ramadan, Eid, and other Islamic occasions. Please contact us if you need special gift packaging or have specific requests.
How do I care for my prayer mat?
Most of our prayer mats can be spot cleaned or hand washed with mild detergent. Please check the specific product description for care instructions, as materials vary.
Do you have a physical store?
Currently, we operate exclusively online to serve Muslim families worldwide. This allows us to offer competitive prices and reach customers in many countries.
How can I contact customer service?
You can reach us through our contact form, email, or social media channels. We strive to respond to all inquiries within 24-48 hours.